Leverage customer data and manage retention programmes. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Leverage customer data and manage retention programmes. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Leverage customer data and manage retention programmes. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.

Configure, customise and use Salesforce solutions. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Configure, customise and use Salesforce solutions. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Configure, customise and use Salesforce solutions. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.

Evaluate investments with business cases and profitability calculations. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Evaluate investments with business cases and profitability calculations. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Evaluate investments with business cases and profitability calculations. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Analyse data with formulas, pivot tables and charts. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Analyse data with formulas, pivot tables and charts. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Analyse data with formulas, pivot tables and charts. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Create and design professional presentations. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Create and design professional presentations. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Create and design professional presentations. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.

Structure, visualise and deliver presentations to audiences. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Structure, visualise and deliver presentations to audiences. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Structure, visualise and deliver presentations to audiences. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Analyse business processes and model them with BPMN. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Analyse business processes and model them with BPMN. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Analyse business processes and model them with BPMN. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Identify, engage and balance stakeholder groups. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Identify, engage and balance stakeholder groups. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Identify, engage and balance stakeholder groups. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.

Design business and technical data models. Covers preparing and quality-assuring the data, methodologically sound analysis, visualising results and presenting them audience-appropriately as a basis for decisions.Design business and technical data models. Covers preparing and quality-assuring the data, methodologically sound analysis, visualising results and presenting them audience-appropriately as a basis for decisions.Design business and technical data models. Covers preparing and quality-assuring the data, methodologically sound analysis, visualising results and presenting them audience-appropriately as a basis for decisions.

Set up newsletters and automated campaigns. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Set up newsletters and automated campaigns. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Set up newsletters and automated campaigns. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Communicate confidently in English business situations. Covers spoken and written communication in a professional context – from meetings and negotiations to presentations and confident specialist correspondence.Communicate confidently in English business situations. Covers spoken and written communication in a professional context – from meetings and negotiations to presentations and confident specialist correspondence.Communicate confidently in English business situations. Covers spoken and written communication in a professional context – from meetings and negotiations to presentations and confident specialist correspondence.

Guide groups to outcomes in workshops and meetings. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Guide groups to outcomes in workshops and meetings. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Guide groups to outcomes in workshops and meetings. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Systematically analyse markets and competitors. Covers preparing and quality-assuring the data, methodologically sound analysis, visualising results and presenting them audience-appropriately as a basis for decisions.Systematically analyse markets and competitors. Covers preparing and quality-assuring the data, methodologically sound analysis, visualising results and presenting them audience-appropriately as a basis for decisions.Systematically analyse markets and competitors. Covers preparing and quality-assuring the data, methodologically sound analysis, visualising results and presenting them audience-appropriately as a basis for decisions.

Elicit, document and prioritise requirements. Covers preparing and quality-assuring the data, methodologically sound analysis, visualising results and presenting them audience-appropriately as a basis for decisions.Elicit, document and prioritise requirements. Covers preparing and quality-assuring the data, methodologically sound analysis, visualising results and presenting them audience-appropriately as a basis for decisions.Elicit, document and prioritise requirements. Covers preparing and quality-assuring the data, methodologically sound analysis, visualising results and presenting them audience-appropriately as a basis for decisions.

Measure and analyse user behaviour with analytics tools. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Measure and analyse user behaviour with analytics tools. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Measure and analyse user behaviour with analytics tools. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Estimate effort (story points, planning poker) and plan sprints realistically.Estimate effort (story points, planning poker) and plan sprints realistically.Estimate effort (story points, planning poker) and plan sprints realistically.

Prepare meetings, take minutes and track resolutions. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Prepare meetings, take minutes and track resolutions. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Prepare meetings, take minutes and track resolutions. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.

Query and model data with SQL and work with relational databases. Covers preparing and quality-assuring the data, methodologically sound analysis, visualising results and presenting them audience-appropriately as a basis for decisions.Query and model data with SQL and work with relational databases. Covers preparing and quality-assuring the data, methodologically sound analysis, visualising results and presenting them audience-appropriately as a basis for decisions.Query and model data with SQL and work with relational databases. Covers preparing and quality-assuring the data, methodologically sound analysis, visualising results and presenting them audience-appropriately as a basis for decisions.