Onboard new customers and shorten time to value. Includes thorough preparation, structured execution and follow-up of conversations, and consistent documentation of outcomes and next steps in the CRM.Onboard new customers and shorten time to value. Includes thorough preparation, structured execution and follow-up of conversations, and consistent documentation of outcomes and next steps in the CRM.Onboard new customers and shorten time to value. Includes thorough preparation, structured execution and follow-up of conversations, and consistent documentation of outcomes and next steps in the CRM.

Collect and analyse feedback and NPS data and derive improvements.Collect and analyse feedback and NPS data and derive improvements.Collect and analyse feedback and NPS data and derive improvements.

Communicate confidently in English business situations. Covers spoken and written communication in a professional context – from meetings and negotiations to presentations and confident specialist correspondence.Communicate confidently in English business situations. Covers spoken and written communication in a professional context – from meetings and negotiations to presentations and confident specialist correspondence.Communicate confidently in English business situations. Covers spoken and written communication in a professional context – from meetings and negotiations to presentations and confident specialist correspondence.

Manage projects with plans, milestones and budgets. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Manage projects with plans, milestones and budgets. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Manage projects with plans, milestones and budgets. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.

Measure customer success and present it in quarterly business reviews. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Measure customer success and present it in quarterly business reviews. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Measure customer success and present it in quarterly business reviews. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Secure renewals and detect and prevent churn early. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Secure renewals and detect and prevent churn early. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Secure renewals and detect and prevent churn early. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Elicit, document and prioritise requirements. Covers preparing and quality-assuring the data, methodologically sound analysis, visualising results and presenting them audience-appropriately as a basis for decisions.Elicit, document and prioritise requirements. Covers preparing and quality-assuring the data, methodologically sound analysis, visualising results and presenting them audience-appropriately as a basis for decisions.Elicit, document and prioritise requirements. Covers preparing and quality-assuring the data, methodologically sound analysis, visualising results and presenting them audience-appropriately as a basis for decisions.

Grow existing accounts and realise expansion potential. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Grow existing accounts and realise expansion potential. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Grow existing accounts and realise expansion potential. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Use generative AI tools productively and responsibly. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Use generative AI tools productively and responsibly. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Use generative AI tools productively and responsibly. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Resolve requests kindly and de-escalate escalations. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Resolve requests kindly and de-escalate escalations. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Resolve requests kindly and de-escalate escalations. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.

Collaborate efficiently with Teams, Slack, Confluence and similar. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Collaborate efficiently with Teams, Slack, Confluence and similar. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Collaborate efficiently with Teams, Slack, Confluence and similar. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Understand the HR software market and HR buying processes. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Understand the HR software market and HR buying processes. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Understand the HR software market and HR buying processes. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Organise backlogs, boards and docs in Jira and Confluence. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Organise backlogs, boards and docs in Jira and Confluence. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Organise backlogs, boards and docs in Jira and Confluence. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.

Analyse data with formulas, pivot tables and charts. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Analyse data with formulas, pivot tables and charts. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Analyse data with formulas, pivot tables and charts. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Manage documents, emails and appointments with Microsoft Office. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Manage documents, emails and appointments with Microsoft Office. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Manage documents, emails and appointments with Microsoft Office. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Structure, visualise and deliver presentations to audiences. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Structure, visualise and deliver presentations to audiences. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Structure, visualise and deliver presentations to audiences. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Understand, manage and act on SaaS metrics. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Understand, manage and act on SaaS metrics. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Understand, manage and act on SaaS metrics. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Train groups engagingly and secure learning outcomes. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Train groups engagingly and secure learning outcomes. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Train groups engagingly and secure learning outcomes. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.