Secure renewals and detect and prevent churn early. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Secure renewals and detect and prevent churn early. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Secure renewals and detect and prevent churn early. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces. moreSecure renewals and detect and prevent churn early. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Collect and analyse feedback and NPS data and derive improvements.Collect and analyse feedback and NPS data and derive improvements.Collect and analyse feedback and NPS data and derive improvements. moreCollect and analyse feedback and NPS data and derive improvements.

Onboard new customers and shorten time to value. Includes thorough preparation, structured execution and follow-up of conversations, and consistent documentation of outcomes and next steps in the CRM.Onboard new customers and shorten time to value. Includes thorough preparation, structured execution and follow-up of conversations, and consistent documentation of outcomes and next steps in the CRM.Onboard new customers and shorten time to value. Includes thorough preparation, structured execution and follow-up of conversations, and consistent documentation of outcomes and next steps in the CRM. moreOnboard new customers and shorten time to value. Includes thorough preparation, structured execution and follow-up of conversations, and consistent documentation of outcomes and next steps in the CRM.

Leverage customer data and manage retention programmes. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Leverage customer data and manage retention programmes. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Leverage customer data and manage retention programmes. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users. moreLeverage customer data and manage retention programmes. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.

Communicate confidently in English business situations. Covers spoken and written communication in a professional context – from meetings and negotiations to presentations and confident specialist correspondence.Communicate confidently in English business situations. Covers spoken and written communication in a professional context – from meetings and negotiations to presentations and confident specialist correspondence.Communicate confidently in English business situations. Covers spoken and written communication in a professional context – from meetings and negotiations to presentations and confident specialist correspondence. moreCommunicate confidently in English business situations. Covers spoken and written communication in a professional context – from meetings and negotiations to presentations and confident specialist correspondence.

Manage customer communication via chat, bots and campaigns. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Manage customer communication via chat, bots and campaigns. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Manage customer communication via chat, bots and campaigns. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users. moreManage customer communication via chat, bots and campaigns. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.

Structure, visualise and deliver presentations to audiences. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Structure, visualise and deliver presentations to audiences. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Structure, visualise and deliver presentations to audiences. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces. moreStructure, visualise and deliver presentations to audiences. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Measure customer success and present it in quarterly business reviews. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Measure customer success and present it in quarterly business reviews. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Measure customer success and present it in quarterly business reviews. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces. moreMeasure customer success and present it in quarterly business reviews. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Grow existing accounts and realise expansion potential. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Grow existing accounts and realise expansion potential. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Grow existing accounts and realise expansion potential. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces. moreGrow existing accounts and realise expansion potential. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Use generative AI tools productively and responsibly. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Use generative AI tools productively and responsibly. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Use generative AI tools productively and responsibly. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces. moreUse generative AI tools productively and responsibly. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Write business letters and emails to standard with confident style. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces. Applies within the German regulatory and administrative context.Write business letters and emails to standard with confident style. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces. Applies within the German regulatory and administrative context.Write business letters and emails to standard with confident style. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces. Applies within the German regulatory and administrative context. moreWrite business letters and emails to standard with confident style. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces. Applies within the German regulatory and administrative context.

Collaborate efficiently with Teams, Slack, Confluence and similar. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Collaborate efficiently with Teams, Slack, Confluence and similar. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Collaborate efficiently with Teams, Slack, Confluence and similar. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces. moreCollaborate efficiently with Teams, Slack, Confluence and similar. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Manage online shops and digital sales channels. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Manage online shops and digital sales channels. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Manage online shops and digital sales channels. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces. moreManage online shops and digital sales channels. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Analyse data with formulas, pivot tables and charts. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Analyse data with formulas, pivot tables and charts. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Analyse data with formulas, pivot tables and charts. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces. moreAnalyse data with formulas, pivot tables and charts. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Manage documents, emails and appointments with Microsoft Office. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Manage documents, emails and appointments with Microsoft Office. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Manage documents, emails and appointments with Microsoft Office. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces. moreManage documents, emails and appointments with Microsoft Office. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Connect tools without code and automate workflows. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Connect tools without code and automate workflows. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Connect tools without code and automate workflows. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces. moreConnect tools without code and automate workflows. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Receive, assess and process returns and handle refunds.Receive, assess and process returns and handle refunds.Receive, assess and process returns and handle refunds. moreReceive, assess and process returns and handle refunds.

Understand, manage and act on SaaS metrics. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Understand, manage and act on SaaS metrics. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Understand, manage and act on SaaS metrics. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces. moreUnderstand, manage and act on SaaS metrics. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.