Measure customer success and present it in quarterly business reviews. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Measure customer success and present it in quarterly business reviews. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Measure customer success and present it in quarterly business reviews. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Secure renewals and detect and prevent churn early. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Secure renewals and detect and prevent churn early. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Secure renewals and detect and prevent churn early. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Collect and analyse feedback and NPS data and derive improvements.Collect and analyse feedback and NPS data and derive improvements.Collect and analyse feedback and NPS data and derive improvements.

Onboard new customers and shorten time to value. Includes thorough preparation, structured execution and follow-up of conversations, and consistent documentation of outcomes and next steps in the CRM.Onboard new customers and shorten time to value. Includes thorough preparation, structured execution and follow-up of conversations, and consistent documentation of outcomes and next steps in the CRM.Onboard new customers and shorten time to value. Includes thorough preparation, structured execution and follow-up of conversations, and consistent documentation of outcomes and next steps in the CRM.

Leverage customer data and manage retention programmes. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Leverage customer data and manage retention programmes. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Leverage customer data and manage retention programmes. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.

Communicate confidently in English business situations. Covers spoken and written communication in a professional context – from meetings and negotiations to presentations and confident specialist correspondence.Communicate confidently in English business situations. Covers spoken and written communication in a professional context – from meetings and negotiations to presentations and confident specialist correspondence.Communicate confidently in English business situations. Covers spoken and written communication in a professional context – from meetings and negotiations to presentations and confident specialist correspondence.

Structure, visualise and deliver presentations to audiences. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Structure, visualise and deliver presentations to audiences. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Structure, visualise and deliver presentations to audiences. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Identify, engage and balance stakeholder groups. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Identify, engage and balance stakeholder groups. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Identify, engage and balance stakeholder groups. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.

Grow existing accounts and realise expansion potential. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Grow existing accounts and realise expansion potential. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Grow existing accounts and realise expansion potential. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Receive, check and store incoming goods and conduct stocktakes.Receive, check and store incoming goods and conduct stocktakes.Receive, check and store incoming goods and conduct stocktakes.

Apply delivery terms and foreign trade rules correctly. This includes assessing specific cases, applying current requirements and case law, legally sound documentation, and advising business units in plain language.Apply delivery terms and foreign trade rules correctly. This includes assessing specific cases, applying current requirements and case law, legally sound documentation, and advising business units in plain language.Apply delivery terms and foreign trade rules correctly. This includes assessing specific cases, applying current requirements and case law, legally sound documentation, and advising business units in plain language.

Understand the logistics market and digital freight solutions. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Understand the logistics market and digital freight solutions. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Understand the logistics market and digital freight solutions. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Secure and inspect cargo according to regulations. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Secure and inspect cargo according to regulations. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Secure and inspect cargo according to regulations. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Manage projects with plans, milestones and budgets. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Manage projects with plans, milestones and budgets. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Manage projects with plans, milestones and budgets. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.

Understand, manage and act on SaaS metrics. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Understand, manage and act on SaaS metrics. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Understand, manage and act on SaaS metrics. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Handle purchasing and sales processes in SAP. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Handle purchasing and sales processes in SAP. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Handle purchasing and sales processes in SAP. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.

Prepare delivery notes, waybills and export documents correctly.Prepare delivery notes, waybills and export documents correctly.Prepare delivery notes, waybills and export documents correctly.

Manage stock and optimise warehouse processes. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Manage stock and optimise warehouse processes. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Manage stock and optimise warehouse processes. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.

Operate WMS systems and manage warehouse processes digitally. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Operate WMS systems and manage warehouse processes digitally. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Operate WMS systems and manage warehouse processes digitally. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.

Declare and transport dangerous goods in compliance. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Declare and transport dangerous goods in compliance. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Declare and transport dangerous goods in compliance. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.