Conduct counselling and crisis conversations methodically. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Conduct counselling and crisis conversations methodically. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Conduct counselling and crisis conversations methodically. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.

Manage documents, emails and appointments with Microsoft Office. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Manage documents, emails and appointments with Microsoft Office. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Manage documents, emails and appointments with Microsoft Office. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Confidently handle business processes in SAP modules. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Confidently handle business processes in SAP modules. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Confidently handle business processes in SAP modules. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.

Use generative AI tools productively and responsibly. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Use generative AI tools productively and responsibly. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Use generative AI tools productively and responsibly. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Write business letters and emails to standard with confident style. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces. Applies within the German regulatory and administrative context.Write business letters and emails to standard with confident style. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces. Applies within the German regulatory and administrative context.Write business letters and emails to standard with confident style. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces. Applies within the German regulatory and administrative context.

Coordinate support processes and manage cases in a structured way. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Coordinate support processes and manage cases in a structured way. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Coordinate support processes and manage cases in a structured way. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.

Stabilise people in acute crises and refer them onwards. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Stabilise people in acute crises and refer them onwards. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Stabilise people in acute crises and refer them onwards. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Collaborate efficiently with Teams, Slack, Confluence and similar. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Collaborate efficiently with Teams, Slack, Confluence and similar. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Collaborate efficiently with Teams, Slack, Confluence and similar. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Prepare meetings, take minutes and track resolutions. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Prepare meetings, take minutes and track resolutions. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Prepare meetings, take minutes and track resolutions. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.

Analyse data with formulas, pivot tables and charts. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Analyse data with formulas, pivot tables and charts. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Analyse data with formulas, pivot tables and charts. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Document meetings and produce structured reports. Covers preparing and quality-assuring the data, methodologically sound analysis, visualising results and presenting them audience-appropriately as a basis for decisions.Document meetings and produce structured reports. Covers preparing and quality-assuring the data, methodologically sound analysis, visualising results and presenting them audience-appropriately as a basis for decisions.Document meetings and produce structured reports. Covers preparing and quality-assuring the data, methodologically sound analysis, visualising results and presenting them audience-appropriately as a basis for decisions.

Communicate professionally by phone and in writing. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Communicate professionally by phone and in writing. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Communicate professionally by phone and in writing. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Elicit, document and prioritise requirements. Covers preparing and quality-assuring the data, methodologically sound analysis, visualising results and presenting them audience-appropriately as a basis for decisions.Elicit, document and prioritise requirements. Covers preparing and quality-assuring the data, methodologically sound analysis, visualising results and presenting them audience-appropriately as a basis for decisions.Elicit, document and prioritise requirements. Covers preparing and quality-assuring the data, methodologically sound analysis, visualising results and presenting them audience-appropriately as a basis for decisions.

Handle finance and controlling processes in SAP FI/CO. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Handle finance and controlling processes in SAP FI/CO. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Handle finance and controlling processes in SAP FI/CO. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.

Handle purchasing and sales processes in SAP. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Handle purchasing and sales processes in SAP. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Handle purchasing and sales processes in SAP. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.

Assess social benefit entitlements and support procedures. This includes assessing specific cases, applying current requirements and case law, legally sound documentation, and advising business units in plain language.Assess social benefit entitlements and support procedures. This includes assessing specific cases, applying current requirements and case law, legally sound documentation, and advising business units in plain language.Assess social benefit entitlements and support procedures. This includes assessing specific cases, applying current requirements and case law, legally sound documentation, and advising business units in plain language.

Quickly diagnose and resolve users' IT problems. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Quickly diagnose and resolve users' IT problems. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Quickly diagnose and resolve users' IT problems. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Know and apply data privacy rules in daily work. This includes assessing specific cases, applying current requirements and case law, legally sound documentation, and advising business units in plain language.Know and apply data privacy rules in daily work. This includes assessing specific cases, applying current requirements and case law, legally sound documentation, and advising business units in plain language.Know and apply data privacy rules in daily work. This includes assessing specific cases, applying current requirements and case law, legally sound documentation, and advising business units in plain language.