Skills Profile
Leads a hotel's front desk area and manages the reception team. Core responsibilities include Guest Relations & Hospitality, Booking & Reservation Systems and Phone & Written Communication. Day-to-day work involves tools such as Calendar & Appointment Management (Outlook) and Travel Planning & Expense Reports. The position also requires solid skills in Customer Service & Complaint Handling and International Business Communication.Leads a hotel's front desk area and manages the reception team. Core responsibilities include Guest Relations & Hospitality, Booking & Reservation Systems and Phone & Written Communication. Day-to-day work involves tools such as Calendar & Appointment Management (Outlook) and Travel Planning & Expense Reports. The position also requires solid skills in Customer Service & Complaint Handling and International Business Communication.Leads a hotel's front desk area and manages the reception team. Core responsibilities include Guest Relations & Hospitality, Booking & Reservation Systems and Phone & Written Communication. Day-to-day work involves tools such as Calendar & Appointment Management (Outlook) and Travel Planning & Expense Reports. The position also requires solid skills in Customer Service & Complaint Handling and International Business Communication.
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Coordinate calendars, meetings and rooms for multiple people. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Coordinate calendars, meetings and rooms for multiple people. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Coordinate calendars, meetings and rooms for multiple people. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.
Coordinate calendars, meetings and rooms for multiple people. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Coordinate calendars, meetings and rooms for multiple people. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Coordinate calendars, meetings and rooms for multiple people. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.
Serve guests professionally and warmly. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Serve guests professionally and warmly. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Serve guests professionally and warmly. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.
Serve guests professionally and warmly. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Serve guests professionally and warmly. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Serve guests professionally and warmly. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.
Operate industry systems such as Opera or Amadeus. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Operate industry systems such as Opera or Amadeus. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Operate industry systems such as Opera or Amadeus. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.
Operate industry systems such as Opera or Amadeus. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Operate industry systems such as Opera or Amadeus. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Operate industry systems such as Opera or Amadeus. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.
Write business letters and emails to standard with confident style. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces. Applies within the German regulatory and administrative context.Write business letters and emails to standard with confident style. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces. Applies within the German regulatory and administrative context.Write business letters and emails to standard with confident style. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces. Applies within the German regulatory and administrative context.
Write business letters and emails to standard with confident style. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces. Applies within the German regulatory and administrative context.Write business letters and emails to standard with confident style. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces. Applies within the German regulatory and administrative context.Write business letters and emails to standard with confident style. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces. Applies within the German regulatory and administrative context.
Resolve requests kindly and de-escalate escalations. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Resolve requests kindly and de-escalate escalations. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Resolve requests kindly and de-escalate escalations. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.
Resolve requests kindly and de-escalate escalations. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Resolve requests kindly and de-escalate escalations. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Resolve requests kindly and de-escalate escalations. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.
File documents systematically and manage follow-ups reliably. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.File documents systematically and manage follow-ups reliably. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.File documents systematically and manage follow-ups reliably. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.
File documents systematically and manage follow-ups reliably. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.File documents systematically and manage follow-ups reliably. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.File documents systematically and manage follow-ups reliably. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.
Agree goals, appraise performance and give structured feedback. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Agree goals, appraise performance and give structured feedback. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Agree goals, appraise performance and give structured feedback. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.
Agree goals, appraise performance and give structured feedback. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Agree goals, appraise performance and give structured feedback. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Agree goals, appraise performance and give structured feedback. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.
Communicate and negotiate appropriately with international partners. Covers spoken and written communication in a professional context – from meetings and negotiations to presentations and confident specialist correspondence.Communicate and negotiate appropriately with international partners. Covers spoken and written communication in a professional context – from meetings and negotiations to presentations and confident specialist correspondence.Communicate and negotiate appropriately with international partners. Covers spoken and written communication in a professional context – from meetings and negotiations to presentations and confident specialist correspondence.
Communicate and negotiate appropriately with international partners. Covers spoken and written communication in a professional context – from meetings and negotiations to presentations and confident specialist correspondence.Communicate and negotiate appropriately with international partners. Covers spoken and written communication in a professional context – from meetings and negotiations to presentations and confident specialist correspondence.Communicate and negotiate appropriately with international partners. Covers spoken and written communication in a professional context – from meetings and negotiations to presentations and confident specialist correspondence.
Prepare meetings, take minutes and track resolutions. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Prepare meetings, take minutes and track resolutions. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Prepare meetings, take minutes and track resolutions. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.
Prepare meetings, take minutes and track resolutions. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Prepare meetings, take minutes and track resolutions. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Prepare meetings, take minutes and track resolutions. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.
Document meetings and produce structured reports. Covers preparing and quality-assuring the data, methodologically sound analysis, visualising results and presenting them audience-appropriately as a basis for decisions.Document meetings and produce structured reports. Covers preparing and quality-assuring the data, methodologically sound analysis, visualising results and presenting them audience-appropriately as a basis for decisions.Document meetings and produce structured reports. Covers preparing and quality-assuring the data, methodologically sound analysis, visualising results and presenting them audience-appropriately as a basis for decisions.
Document meetings and produce structured reports. Covers preparing and quality-assuring the data, methodologically sound analysis, visualising results and presenting them audience-appropriately as a basis for decisions.Document meetings and produce structured reports. Covers preparing and quality-assuring the data, methodologically sound analysis, visualising results and presenting them audience-appropriately as a basis for decisions.Document meetings and produce structured reports. Covers preparing and quality-assuring the data, methodologically sound analysis, visualising results and presenting them audience-appropriately as a basis for decisions.
Communicate professionally by phone and in writing. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Communicate professionally by phone and in writing. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Communicate professionally by phone and in writing. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.
Communicate professionally by phone and in writing. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Communicate professionally by phone and in writing. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Communicate professionally by phone and in writing. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.
Book business trips and process expense reports correctly. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Book business trips and process expense reports correctly. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Book business trips and process expense reports correctly. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.
Book business trips and process expense reports correctly. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Book business trips and process expense reports correctly. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Book business trips and process expense reports correctly. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.
Plan and monitor budgets and prepare forecasts. Covers preparing and quality-assuring the data, methodologically sound analysis, visualising results and presenting them audience-appropriately as a basis for decisions.Plan and monitor budgets and prepare forecasts. Covers preparing and quality-assuring the data, methodologically sound analysis, visualising results and presenting them audience-appropriately as a basis for decisions.Plan and monitor budgets and prepare forecasts. Covers preparing and quality-assuring the data, methodologically sound analysis, visualising results and presenting them audience-appropriately as a basis for decisions.
Plan and monitor budgets and prepare forecasts. Covers preparing and quality-assuring the data, methodologically sound analysis, visualising results and presenting them audience-appropriately as a basis for decisions.Plan and monitor budgets and prepare forecasts. Covers preparing and quality-assuring the data, methodologically sound analysis, visualising results and presenting them audience-appropriately as a basis for decisions.Plan and monitor budgets and prepare forecasts. Covers preparing and quality-assuring the data, methodologically sound analysis, visualising results and presenting them audience-appropriately as a basis for decisions.
Plan staff, material and capacity to demand. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Plan staff, material and capacity to demand. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Plan staff, material and capacity to demand. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.
Plan staff, material and capacity to demand. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Plan staff, material and capacity to demand. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Plan staff, material and capacity to demand. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.
Moderate conflict conversations and actively de-escalate situations. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Moderate conflict conversations and actively de-escalate situations. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Moderate conflict conversations and actively de-escalate situations. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.
Moderate conflict conversations and actively de-escalate situations. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Moderate conflict conversations and actively de-escalate situations. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Moderate conflict conversations and actively de-escalate situations. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.
Organise first days: equipment, access, induction plans and appointments.Organise first days: equipment, access, induction plans and appointments.Organise first days: equipment, access, induction plans and appointments.
Organise first days: equipment, access, induction plans and appointments.Organise first days: equipment, access, induction plans and appointments.Organise first days: equipment, access, induction plans and appointments.
Check incoming invoices, pre-code them and route for approval.Check incoming invoices, pre-code them and route for approval.Check incoming invoices, pre-code them and route for approval.
Check incoming invoices, pre-code them and route for approval.Check incoming invoices, pre-code them and route for approval.Check incoming invoices, pre-code them and route for approval.
Bundle needs, place orders and coordinate suppliers.Bundle needs, place orders and coordinate suppliers.Bundle needs, place orders and coordinate suppliers.
Bundle needs, place orders and coordinate suppliers.Bundle needs, place orders and coordinate suppliers.Bundle needs, place orders and coordinate suppliers.
Source, interview and select candidates. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Source, interview and select candidates. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Source, interview and select candidates. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.
Source, interview and select candidates. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Source, interview and select candidates. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Source, interview and select candidates. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.
Maintain document libraries, permissions and workflows in SharePoint. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Maintain document libraries, permissions and workflows in SharePoint. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Maintain document libraries, permissions and workflows in SharePoint. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.
Maintain document libraries, permissions and workflows in SharePoint. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Maintain document libraries, permissions and workflows in SharePoint. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Maintain document libraries, permissions and workflows in SharePoint. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.
Develop and operationalise unit and company strategies. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Develop and operationalise unit and company strategies. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Develop and operationalise unit and company strategies. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.
Develop and operationalise unit and company strategies. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Develop and operationalise unit and company strategies. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Develop and operationalise unit and company strategies. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.
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