Quickly diagnose and resolve users' IT problems. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Quickly diagnose and resolve users' IT problems. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Quickly diagnose and resolve users' IT problems. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces. moreQuickly diagnose and resolve users' IT problems. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Use generative AI tools productively and responsibly. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Use generative AI tools productively and responsibly. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Use generative AI tools productively and responsibly. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces. moreUse generative AI tools productively and responsibly. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Coordinate calendars, meetings and rooms for multiple people. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Coordinate calendars, meetings and rooms for multiple people. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Coordinate calendars, meetings and rooms for multiple people. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes. moreCoordinate calendars, meetings and rooms for multiple people. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.

Moderate conflict conversations and actively de-escalate situations. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Moderate conflict conversations and actively de-escalate situations. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Moderate conflict conversations and actively de-escalate situations. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces. moreModerate conflict conversations and actively de-escalate situations. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Collect and analyse feedback and NPS data and derive improvements.Collect and analyse feedback and NPS data and derive improvements.Collect and analyse feedback and NPS data and derive improvements. moreCollect and analyse feedback and NPS data and derive improvements.

Elicit and document customer needs through structured questioning. Includes thorough preparation, structured execution and follow-up of conversations, and consistent documentation of outcomes and next steps in the CRM.Elicit and document customer needs through structured questioning. Includes thorough preparation, structured execution and follow-up of conversations, and consistent documentation of outcomes and next steps in the CRM.Elicit and document customer needs through structured questioning. Includes thorough preparation, structured execution and follow-up of conversations, and consistent documentation of outcomes and next steps in the CRM. moreElicit and document customer needs through structured questioning. Includes thorough preparation, structured execution and follow-up of conversations, and consistent documentation of outcomes and next steps in the CRM.

Resolve requests kindly and de-escalate escalations. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Resolve requests kindly and de-escalate escalations. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Resolve requests kindly and de-escalate escalations. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes. moreResolve requests kindly and de-escalate escalations. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.

Create, check and keep master data current in systems. Performed according to professional and hygiene standards – including patient observation, complete documentation and structured handovers within the interprofessional team.Create, check and keep master data current in systems. Performed according to professional and hygiene standards – including patient observation, complete documentation and structured handovers within the interprofessional team.Create, check and keep master data current in systems. Performed according to professional and hygiene standards – including patient observation, complete documentation and structured handovers within the interprofessional team. moreCreate, check and keep master data current in systems. Performed according to professional and hygiene standards – including patient observation, complete documentation and structured handovers within the interprofessional team.

Collaborate efficiently with Teams, Slack, Confluence and similar. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Collaborate efficiently with Teams, Slack, Confluence and similar. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Collaborate efficiently with Teams, Slack, Confluence and similar. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces. moreCollaborate efficiently with Teams, Slack, Confluence and similar. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Operate and improve IT services following ITIL processes. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Operate and improve IT services following ITIL processes. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Operate and improve IT services following ITIL processes. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes. moreOperate and improve IT services following ITIL processes. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.

Manage M365 services, users and security. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Manage M365 services, users and security. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Manage M365 services, users and security. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces. moreManage M365 services, users and security. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Analyse data with formulas, pivot tables and charts. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Analyse data with formulas, pivot tables and charts. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Analyse data with formulas, pivot tables and charts. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces. moreAnalyse data with formulas, pivot tables and charts. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Manage documents, emails and appointments with Microsoft Office. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Manage documents, emails and appointments with Microsoft Office. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Manage documents, emails and appointments with Microsoft Office. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces. moreManage documents, emails and appointments with Microsoft Office. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Plan and configure networks and troubleshoot issues. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Plan and configure networks and troubleshoot issues. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Plan and configure networks and troubleshoot issues. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces. morePlan and configure networks and troubleshoot issues. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Communicate professionally by phone and in writing. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Communicate professionally by phone and in writing. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Communicate professionally by phone and in writing. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces. moreCommunicate professionally by phone and in writing. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Manage Windows infrastructures and directory services. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Manage Windows infrastructures and directory services. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Manage Windows infrastructures and directory services. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces. moreManage Windows infrastructures and directory services. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Manage support processes and ticket workflows in Zendesk. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Manage support processes and ticket workflows in Zendesk. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Manage support processes and ticket workflows in Zendesk. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users. moreManage support processes and ticket workflows in Zendesk. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.

Document systems, runbooks and decisions traceably and keep them current.Document systems, runbooks and decisions traceably and keep them current.Document systems, runbooks and decisions traceably and keep them current. moreDocument systems, runbooks and decisions traceably and keep them current.