Leverage customer data and manage retention programmes. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Leverage customer data and manage retention programmes. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Leverage customer data and manage retention programmes. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.

Manage projects with plans, milestones and budgets. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Manage projects with plans, milestones and budgets. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Manage projects with plans, milestones and budgets. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.

Plan and monitor budgets and prepare forecasts. Covers preparing and quality-assuring the data, methodologically sound analysis, visualising results and presenting them audience-appropriately as a basis for decisions.Plan and monitor budgets and prepare forecasts. Covers preparing and quality-assuring the data, methodologically sound analysis, visualising results and presenting them audience-appropriately as a basis for decisions.Plan and monitor budgets and prepare forecasts. Covers preparing and quality-assuring the data, methodologically sound analysis, visualising results and presenting them audience-appropriately as a basis for decisions.

Plan staff, material and capacity to demand. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Plan staff, material and capacity to demand. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Plan staff, material and capacity to demand. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.

Agree goals, appraise performance and give structured feedback. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Agree goals, appraise performance and give structured feedback. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Agree goals, appraise performance and give structured feedback. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Build nurturing journeys, scoring and campaign workflows. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Build nurturing journeys, scoring and campaign workflows. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Build nurturing journeys, scoring and campaign workflows. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.

Lead, motivate and develop teams. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Lead, motivate and develop teams. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Lead, motivate and develop teams. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.

Identify, engage and balance stakeholder groups. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Identify, engage and balance stakeholder groups. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Identify, engage and balance stakeholder groups. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.

Work within agile frameworks and support teams. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Work within agile frameworks and support teams. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Work within agile frameworks and support teams. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Moderate conflict conversations and actively de-escalate situations. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Moderate conflict conversations and actively de-escalate situations. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Moderate conflict conversations and actively de-escalate situations. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Know and apply data privacy rules in daily work. This includes assessing specific cases, applying current requirements and case law, legally sound documentation, and advising business units in plain language.Know and apply data privacy rules in daily work. This includes assessing specific cases, applying current requirements and case law, legally sound documentation, and advising business units in plain language.Know and apply data privacy rules in daily work. This includes assessing specific cases, applying current requirements and case law, legally sound documentation, and advising business units in plain language.

Organise backlogs, boards and docs in Jira and Confluence. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Organise backlogs, boards and docs in Jira and Confluence. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Organise backlogs, boards and docs in Jira and Confluence. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.

Create and analyse newsletters and automations in Mailchimp. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Create and analyse newsletters and automations in Mailchimp. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Create and analyse newsletters and automations in Mailchimp. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.

Analyse data with formulas, pivot tables and charts. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Analyse data with formulas, pivot tables and charts. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Analyse data with formulas, pivot tables and charts. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Maintain project plans, Gantt charts and resources in planning tools. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Maintain project plans, Gantt charts and resources in planning tools. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Maintain project plans, Gantt charts and resources in planning tools. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.

Source, interview and select candidates. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Source, interview and select candidates. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Source, interview and select candidates. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.

Develop and operationalise unit and company strategies. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Develop and operationalise unit and company strategies. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Develop and operationalise unit and company strategies. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Organise first days: equipment, access, induction plans and appointments.Organise first days: equipment, access, induction plans and appointments.Organise first days: equipment, access, induction plans and appointments.