Map and use CRM and ERP processes in Dynamics 365. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Map and use CRM and ERP processes in Dynamics 365. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Map and use CRM and ERP processes in Dynamics 365. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.

Evaluate investments with business cases and profitability calculations. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Evaluate investments with business cases and profitability calculations. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Evaluate investments with business cases and profitability calculations. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Leverage customer data and manage retention programmes. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Leverage customer data and manage retention programmes. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Leverage customer data and manage retention programmes. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.

Create and design professional presentations. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Create and design professional presentations. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Create and design professional presentations. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.

Structure, visualise and deliver presentations to audiences. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Structure, visualise and deliver presentations to audiences. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Structure, visualise and deliver presentations to audiences. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Analyse business processes and model them with BPMN. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Analyse business processes and model them with BPMN. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Analyse business processes and model them with BPMN. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Elicit, document and prioritise requirements. Covers preparing and quality-assuring the data, methodologically sound analysis, visualising results and presenting them audience-appropriately as a basis for decisions.Elicit, document and prioritise requirements. Covers preparing and quality-assuring the data, methodologically sound analysis, visualising results and presenting them audience-appropriately as a basis for decisions.Elicit, document and prioritise requirements. Covers preparing and quality-assuring the data, methodologically sound analysis, visualising results and presenting them audience-appropriately as a basis for decisions.

Use generative AI tools productively and responsibly. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Use generative AI tools productively and responsibly. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Use generative AI tools productively and responsibly. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Write business letters and emails to standard with confident style. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces. Applies within the German regulatory and administrative context.Write business letters and emails to standard with confident style. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces. Applies within the German regulatory and administrative context.Write business letters and emails to standard with confident style. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces. Applies within the German regulatory and administrative context.

Collaborate efficiently with Teams, Slack, Confluence and similar. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Collaborate efficiently with Teams, Slack, Confluence and similar. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Collaborate efficiently with Teams, Slack, Confluence and similar. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Communicate confidently in English business situations. Covers spoken and written communication in a professional context – from meetings and negotiations to presentations and confident specialist correspondence.Communicate confidently in English business situations. Covers spoken and written communication in a professional context – from meetings and negotiations to presentations and confident specialist correspondence.Communicate confidently in English business situations. Covers spoken and written communication in a professional context – from meetings and negotiations to presentations and confident specialist correspondence.

Guide groups to outcomes in workshops and meetings. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Guide groups to outcomes in workshops and meetings. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Guide groups to outcomes in workshops and meetings. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Build applications with Power Apps and similar with little code. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Build applications with Power Apps and similar with little code. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Build applications with Power Apps and similar with little code. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Systematically analyse markets and competitors. Covers preparing and quality-assuring the data, methodologically sound analysis, visualising results and presenting them audience-appropriately as a basis for decisions.Systematically analyse markets and competitors. Covers preparing and quality-assuring the data, methodologically sound analysis, visualising results and presenting them audience-appropriately as a basis for decisions.Systematically analyse markets and competitors. Covers preparing and quality-assuring the data, methodologically sound analysis, visualising results and presenting them audience-appropriately as a basis for decisions.

Prepare meetings, take minutes and track resolutions. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Prepare meetings, take minutes and track resolutions. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Prepare meetings, take minutes and track resolutions. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.

Analyse data with formulas, pivot tables and charts. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Analyse data with formulas, pivot tables and charts. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Analyse data with formulas, pivot tables and charts. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Manage documents, emails and appointments with Microsoft Office. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Manage documents, emails and appointments with Microsoft Office. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Manage documents, emails and appointments with Microsoft Office. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Estimate effort (story points, planning poker) and plan sprints realistically.Estimate effort (story points, planning poker) and plan sprints realistically.Estimate effort (story points, planning poker) and plan sprints realistically.