Configure, customise and use Salesforce solutions. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Configure, customise and use Salesforce solutions. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Configure, customise and use Salesforce solutions. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.

Evaluate investments with business cases and profitability calculations. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Evaluate investments with business cases and profitability calculations. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Evaluate investments with business cases and profitability calculations. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Elicit and document customer needs through structured questioning. Includes thorough preparation, structured execution and follow-up of conversations, and consistent documentation of outcomes and next steps in the CRM.Elicit and document customer needs through structured questioning. Includes thorough preparation, structured execution and follow-up of conversations, and consistent documentation of outcomes and next steps in the CRM.Elicit and document customer needs through structured questioning. Includes thorough preparation, structured execution and follow-up of conversations, and consistent documentation of outcomes and next steps in the CRM.

Leverage customer data and manage retention programmes. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Leverage customer data and manage retention programmes. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Leverage customer data and manage retention programmes. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.

Create and design professional presentations. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Create and design professional presentations. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Create and design professional presentations. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.

Prepare and lead negotiations and reach sustainable agreements. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Prepare and lead negotiations and reach sustainable agreements. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Prepare and lead negotiations and reach sustainable agreements. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.

Handle objections confidently and actively drive closings. Includes thorough preparation, structured execution and follow-up of conversations, and consistent documentation of outcomes and next steps in the CRM.Handle objections confidently and actively drive closings. Includes thorough preparation, structured execution and follow-up of conversations, and consistent documentation of outcomes and next steps in the CRM.Handle objections confidently and actively drive closings. Includes thorough preparation, structured execution and follow-up of conversations, and consistent documentation of outcomes and next steps in the CRM.

Structure, visualise and deliver presentations to audiences. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Structure, visualise and deliver presentations to audiences. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Structure, visualise and deliver presentations to audiences. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Analyse business processes and model them with BPMN. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Analyse business processes and model them with BPMN. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Analyse business processes and model them with BPMN. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Elicit, document and prioritise requirements. Covers preparing and quality-assuring the data, methodologically sound analysis, visualising results and presenting them audience-appropriately as a basis for decisions.Elicit, document and prioritise requirements. Covers preparing and quality-assuring the data, methodologically sound analysis, visualising results and presenting them audience-appropriately as a basis for decisions.Elicit, document and prioritise requirements. Covers preparing and quality-assuring the data, methodologically sound analysis, visualising results and presenting them audience-appropriately as a basis for decisions.

Configure Salesforce orgs and manage permissions and flows. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Configure Salesforce orgs and manage permissions and flows. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Configure Salesforce orgs and manage permissions and flows. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.

Communicate confidently in English business situations. Covers spoken and written communication in a professional context – from meetings and negotiations to presentations and confident specialist correspondence.Communicate confidently in English business situations. Covers spoken and written communication in a professional context – from meetings and negotiations to presentations and confident specialist correspondence.Communicate confidently in English business situations. Covers spoken and written communication in a professional context – from meetings and negotiations to presentations and confident specialist correspondence.

Guide groups to outcomes in workshops and meetings. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Guide groups to outcomes in workshops and meetings. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Guide groups to outcomes in workshops and meetings. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Systematically analyse markets and competitors. Covers preparing and quality-assuring the data, methodologically sound analysis, visualising results and presenting them audience-appropriately as a basis for decisions.Systematically analyse markets and competitors. Covers preparing and quality-assuring the data, methodologically sound analysis, visualising results and presenting them audience-appropriately as a basis for decisions.Systematically analyse markets and competitors. Covers preparing and quality-assuring the data, methodologically sound analysis, visualising results and presenting them audience-appropriately as a basis for decisions.

Communicate professionally by phone and in writing. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Communicate professionally by phone and in writing. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Communicate professionally by phone and in writing. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Manage projects with plans, milestones and budgets. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Manage projects with plans, milestones and budgets. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Manage projects with plans, milestones and budgets. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.

Calculate quotations and process orders cleanly. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Calculate quotations and process orders cleanly. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Calculate quotations and process orders cleanly. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.

Estimate effort (story points, planning poker) and plan sprints realistically.Estimate effort (story points, planning poker) and plan sprints realistically.Estimate effort (story points, planning poker) and plan sprints realistically.

Prepare meetings, take minutes and track resolutions. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Prepare meetings, take minutes and track resolutions. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Prepare meetings, take minutes and track resolutions. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.