Configure ITSM processes and workflows in ServiceNow. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Configure ITSM processes and workflows in ServiceNow. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Configure ITSM processes and workflows in ServiceNow. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.

Resolve requests kindly and de-escalate escalations. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Resolve requests kindly and de-escalate escalations. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Resolve requests kindly and de-escalate escalations. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.

Isolate, debug and durably fix defects. Covers preparing and quality-assuring the data, methodologically sound analysis, visualising results and presenting them audience-appropriately as a basis for decisions.Isolate, debug and durably fix defects. Covers preparing and quality-assuring the data, methodologically sound analysis, visualising results and presenting them audience-appropriately as a basis for decisions.Isolate, debug and durably fix defects. Covers preparing and quality-assuring the data, methodologically sound analysis, visualising results and presenting them audience-appropriately as a basis for decisions.

Operate and improve IT services following ITIL processes. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Operate and improve IT services following ITIL processes. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.Operate and improve IT services following ITIL processes. Covers forward-looking planning and prioritisation, clear alignment with all stakeholders, consistent follow-up on results and continuous improvement of processes.

Communicate professionally by phone and in writing. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Communicate professionally by phone and in writing. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Communicate professionally by phone and in writing. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Elicit, document and prioritise requirements. Covers preparing and quality-assuring the data, methodologically sound analysis, visualising results and presenting them audience-appropriately as a basis for decisions.Elicit, document and prioritise requirements. Covers preparing and quality-assuring the data, methodologically sound analysis, visualising results and presenting them audience-appropriately as a basis for decisions.Elicit, document and prioritise requirements. Covers preparing and quality-assuring the data, methodologically sound analysis, visualising results and presenting them audience-appropriately as a basis for decisions.

Integrate AI assistants productively into development work. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Integrate AI assistants productively into development work. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Integrate AI assistants productively into development work. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Test APIs with Postman: requests, collections, automation and error analysis.Test APIs with Postman: requests, collections, automation and error analysis.Test APIs with Postman: requests, collections, automation and error analysis.

Automate build, test and deployment processes. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Automate build, test and deployment processes. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Automate build, test and deployment processes. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Moderate conflict conversations and actively de-escalate situations. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Moderate conflict conversations and actively de-escalate situations. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Moderate conflict conversations and actively de-escalate situations. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Elicit and document customer needs through structured questioning. Includes thorough preparation, structured execution and follow-up of conversations, and consistent documentation of outcomes and next steps in the CRM.Elicit and document customer needs through structured questioning. Includes thorough preparation, structured execution and follow-up of conversations, and consistent documentation of outcomes and next steps in the CRM.Elicit and document customer needs through structured questioning. Includes thorough preparation, structured execution and follow-up of conversations, and consistent documentation of outcomes and next steps in the CRM.

Create, check and keep master data current in systems. Performed according to professional and hygiene standards – including patient observation, complete documentation and structured handovers within the interprofessional team.Create, check and keep master data current in systems. Performed according to professional and hygiene standards – including patient observation, complete documentation and structured handovers within the interprofessional team.Create, check and keep master data current in systems. Performed according to professional and hygiene standards – including patient observation, complete documentation and structured handovers within the interprofessional team.

Containerise applications and operate container environments. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Containerise applications and operate container environments. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Containerise applications and operate container environments. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Estimate effort (story points, planning poker) and plan sprints realistically.Estimate effort (story points, planning poker) and plan sprints realistically.Estimate effort (story points, planning poker) and plan sprints realistically.

Manage source code with Git and merge work in teams. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Manage source code with Git and merge work in teams. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Manage source code with Git and merge work in teams. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Document systems, runbooks and decisions traceably and keep them current.Document systems, runbooks and decisions traceably and keep them current.Document systems, runbooks and decisions traceably and keep them current.

Develop web frontends and backends with JavaScript/TypeScript. Covers implementing new features, reading and refactoring existing code, writing tests, and working with package managers, debugging tools and the ecosystem's tooling.Develop web frontends and backends with JavaScript/TypeScript. Covers implementing new features, reading and refactoring existing code, writing tests, and working with package managers, debugging tools and the ecosystem's tooling.Develop web frontends and backends with JavaScript/TypeScript. Covers implementing new features, reading and refactoring existing code, writing tests, and working with package managers, debugging tools and the ecosystem's tooling.

Organise backlogs, boards and docs in Jira and Confluence. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Organise backlogs, boards and docs in Jira and Confluence. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.Organise backlogs, boards and docs in Jira and Confluence. Covers confident day-to-day use: data maintenance and quality, configuration of processes and workflows, analyses and reports, and onboarding of new users.

Create manuals and specifications to standards. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Create manuals and specifications to standards. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Create manuals and specifications to standards. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.

Automate end-to-end tests for web apps. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Automate end-to-end tests for web apps. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.Automate end-to-end tests for web apps. In practice this covers independent execution, quality assurance of one's own results, and close alignment with adjacent roles and interfaces.