Library

Manages TravelTech customers in the SMB / Digital Touch segment, secures renewals and drives expansion. The role centres on Renewals & Churn Prevention, Customer Onboarding & Implementation and Upselling & Account Expansion. Typical tools include Intercom and No-Code Automation (Zapier/Make). Sound knowledge of Quarterly Business Reviews (QBR) & Value Realization and Customer Relationship Management (CRM) & Retention is expected as well.

Resolves customer requests in Intercom and improves self-service and macros. Key focus areas are Customer Service & Complaint Handling, Phone & Written Communication and User Support & Troubleshooting. The daily toolkit includes Intercom and Zendesk. Proven skills in Customer Needs Assessment and Conflict Moderation & De-escalation round out the profile.

Resolves customer requests in ServiceNow and improves self-service and macros. Core responsibilities include Customer Service & Complaint Handling, Phone & Written Communication and User Support & Troubleshooting. Day-to-day work involves tools such as ServiceNow and Zendesk. The position also requires solid skills in Customer Needs Assessment and Conflict Moderation & De-escalation.

Resolves customer requests in Zendesk and improves self-service and macros. The role centres on Customer Service & Complaint Handling, Phone & Written Communication and User Support & Troubleshooting. Typical tools include Zendesk and Calendar & Appointment Management (Outlook). Sound knowledge of Customer Needs Assessment and Conflict Moderation & De-escalation is expected as well.

Classifies goods for customs tariffs and secures preference proofs. Key focus areas are Customs & Foreign Trade, Incoterms & Trade Law and Information Research & Source Verification. The daily toolkit includes SAP MM/SD (Materials Management & Sales) and Customs Declarations via ATLAS. Proven skills in Warehouse & Inventory Management and Transport & Route Planning round out the profile.

Prepares customs declarations for imports and exports. Core responsibilities include Customs & Foreign Trade, Incoterms & Trade Law and Warehouse & Inventory Management. Day-to-day work involves tools such as SAP MM/SD (Materials Management & Sales) and Customs Declarations via ATLAS. The position also requires solid skills in Transport & Route Planning and Data & Master Data Maintenance.

Controls the movement of goods and enforces customs law. Core responsibilities include Customs & Foreign Trade, Public Administration Practice and Administrative Law. Day-to-day work involves tools such as SAP MM/SD (Materials Management & Sales) and Customs Declarations via ATLAS. The position also requires solid skills in Incoterms & Trade Law and Political & Committee Acumen.

Handles customs formalities and ensures foreign trade compliance. Key focus areas are Incoterms & Trade Law, Business Correspondence (DIN 5008) and Document Filing & Follow-up System. The daily toolkit includes SAP MM/SD (Materials Management & Sales) and SAP ERP (Enterprise Resource Planning, User Level). Proven skills in Customs & Foreign Trade and Phone & Written Communication round out the profile.

Assesses corporate cyber risk and structures coverage. Core responsibilities include Industry Knowledge: Cybersecurity, Insurance Products & Law and Risk Management. The position also requires solid skills in Property & Casualty Insurance and IT Security.

Plans cycling networks and mobility measures in street space. Key focus areas are Traffic Modeling, Land Use Planning & Permits and Geographic Information Systems (GIS) & Geospatial Data. Proven skills in Construction Planning & Law (HOAI/VOB) and Facilitation round out the profile.

Implements digital resilience regulation in finance and CRITIS firms. Core responsibilities include Compliance & Regulation, ISO 27001 & Information Security Management System (ISMS) and IT Security. The position also requires solid skills in Project Management (Traditional) and Security & Emergency Management.

Supervises the transport and storage of dangerous goods. Key focus areas are Dangerous Goods Handling, Occupational Safety Basics and Business Correspondence (DIN 5008). The daily toolkit includes Calendar & Appointment Management (Outlook) and Travel Planning & Expense Reports. Proven skills in Document Filing & Follow-up System and Meeting Organization & Minute Taking round out the profile.

Analyses data, creates reports and derives actionable recommendations. Key focus areas are SQL & Databases, Statistics & Data Analysis and Presentation Delivery. The daily toolkit includes Data Visualization (Power BI/Tableau) and Microsoft Power BI. Proven skills in KPI Analysis & Ad-hoc Reporting and Excel Data Modeling (Power Query/Pivot) round out the profile.

Analyses e-commerce data and derives actionable recommendations. Key focus areas are SQL & Databases, Statistics & Data Analysis and Presentation Delivery. The daily toolkit includes Data Visualization (Power BI/Tableau) and Google Analytics 4. Proven skills in KPI Analysis & Ad-hoc Reporting and Excel Data Modeling (Power Query/Pivot) round out the profile.

Analyses finance data and derives actionable recommendations. The role centres on SQL & Databases, Statistics & Data Analysis and Presentation Delivery. Typical tools include Data Visualization (Power BI/Tableau) and Microsoft Power BI. Sound knowledge of KPI Analysis & Ad-hoc Reporting and Excel Data Modeling (Power Query/Pivot) is expected as well.

Analyses marketing data and derives actionable recommendations. Key focus areas are SQL & Databases, Statistics & Data Analysis and Presentation Delivery. The daily toolkit includes Data Visualization (Power BI/Tableau) and Google Analytics 4. Proven skills in Web & Product Analytics and KPI Analysis & Ad-hoc Reporting round out the profile.

Analyses people/hr data and derives actionable recommendations. The role centres on SQL & Databases, People Analytics and Statistics & Data Analysis. Typical tools include Data Visualization (Power BI/Tableau) and Microsoft Power BI. Sound knowledge of Presentation Delivery and Survey Design is expected as well.

Analyses pricing data and derives actionable recommendations. Core responsibilities include SQL & Databases, Statistics & Data Analysis and Presentation Delivery. Day-to-day work involves tools such as Data Visualization (Power BI/Tableau) and Microsoft Power BI. The position also requires solid skills in Pricing & Calculation and KPI Analysis & Ad-hoc Reporting.

Analyses product data and derives actionable recommendations. Key focus areas are SQL & Databases, Statistics & Data Analysis and Presentation Delivery. The daily toolkit includes Data Visualization (Power BI/Tableau) and Microsoft Power BI. Proven skills in Product Analytics (Amplitude/Mixpanel) and A/B Testing & Experimentation round out the profile.

Analyses sales/revops data and derives actionable recommendations. Core responsibilities include SQL & Databases, Statistics & Data Analysis and Presentation Delivery. Day-to-day work involves tools such as Data Visualization (Power BI/Tableau) and Microsoft Power BI. The position also requires solid skills in Sales Steering & Forecasting and Customer Needs Assessment.

Analyses supply chain data and derives actionable recommendations. Core responsibilities include SQL & Databases, Statistics & Data Analysis and Presentation Delivery. Day-to-day work involves tools such as Data Visualization (Power BI/Tableau) and Microsoft Power BI. The position also requires solid skills in Time Series Analysis & Forecasting and KPI Analysis & Ad-hoc Reporting.

Runs data catalogues and makes data assets discoverable. Core responsibilities include Cataloguing & Metadata, Data Quality & Governance and Data Modeling. The position also requires solid skills in SQL & Databases and Business Correspondence (DIN 5008).

Operates data centers and is responsible for their availability. Core responsibilities include Networking (TCP/IP), Virtualization (VMware/Hyper-V) and IT Service Management (ITIL). The position also requires solid skills in Property Administration and Tenancy & Real Estate Law.

Builds and operates data pipelines, data warehouses and data platforms. Core responsibilities include Data Engineering & ETL (Extract, Transform, Load), SQL & Databases and Data Modeling. Day-to-day work involves tools such as Kubernetes and Snowflake. The position also requires solid skills in Python and Big Data Technologies.